Terms of sale

Owner

María Cantó Martínez, self-employed professional

NIF (tax ID)

47947433T

Address

Calle de Pastora Martos 23, 3.º C, 08174 Sant Cugat del Vallès (Barcelona)

Email

hola@ganasubvenciones.com

They cover the two things you pay for on GanaSubvenciones: the subscription plans (Analiza, Gana and Ilimitado, with their extra seats) and project-writing orders. The free plan and use of the site are governed by the legal notice, and personal data by the privacy policy.

They are accepted when you confirm payment, and the version published that day applies. The contracting party is the organisation, acting through a person with authority to bind it.

Associations and foundations acting on a non-profit basis outside a business activity are consumers under article 3 of the consolidated Spanish consumer protection act (TRLGDCU). Nothing in these terms limits the rights that act gives them.

• You choose the plan under “Plans” in the dashboard, or fill in the order form from the call or from “Project writing”.
• Before paying you see a summary of what you are buying and the price. Until you confirm, you can go back and correct anything.
• Card details are entered in the form of Stripe, the payment institution. They never pass through our servers.
• When you confirm, the purchase is complete and confirmed on screen. Orders are also confirmed by email. Invoices are kept under “My organisation → Billing”.

The contract can be concluded in Spanish, Catalan, Galician, Basque or English, depending on the language you use the site in. Every purchase is recorded with its date, and you can ask by email for a copy of the terms that were in force on that day.

The price of each plan, what it includes and the price of extra seats are on the pricing page. Each plan can be paid monthly or yearly; yearly payment is charged in advance and works out cheaper.

Prices on the site do not include VAT. The VAT that applies depending on where the organisation is (21% on the mainland and the Balearic Islands; none is charged in the Canary Islands, Ceuta and Melilla) is added on top, and the total to be paid, with the tax shown separately, is displayed before you confirm. Payment is by card through Stripe, and every charge has its invoice with the owner's details and tax ID.

• The plan renews automatically at the end of each month or year, on the same card, until you cancel. There is no minimum term.
• You cancel from the dashboard, at any time. The plan stays active until the end of the period already paid for and then the account moves to the free plan, without losing any data. Until then you can undo it.
• When you change plan or number of seats, the change is immediate and the difference is adjusted in proportion to what is left of the period.
• If a charge fails, you are told and it is retried. If it still cannot be collected, the account moves to the free plan, without losing any data.
• If the price of a plan goes up, you are told by email at least thirty days before the renewal it affects, and you can cancel before then at no cost.

Using the information and documents the organisation sends, a team of people writes the project or technical report for a call. It is delivered as a document in the organisation's Library.

• Price: between 1% and 3% of the amount requested in the call, with a minimum of €100 and a maximum of €1,500, plus VAT. The quote, with its range, is shown before you confirm.
• When you order, the top of the quote plus VAT is held on the card, but not charged. On delivery the final price is set within the range, only that is charged and the rest is released.
• Timing: it is delivered at most seven days after the order. If it were not delivered in time, the hold is released on its own and nothing is charged.
• Until writing has started, you can cancel from the dashboard at no cost. Once started, cancellation is requested by email and only the part of the work already done is charged.
• Once paid for, the delivered text belongs to the organisation, which may use, change and submit it as it wishes. The information it sends us is used only for this order.

The organisation is responsible for the information it sends being true and complete, and for reviewing the text before submitting it: it submits it, under its own signature. A well-written project improves its chances, but does not guarantee the grant will be awarded, because that is decided by the body running the call.

If the organisation is a consumer, it may withdraw from the contract within fourteen calendar days of entering into it, without giving any reason. It is enough to tell us in writing at our email address before that period ends, using the form below or any other clear statement.

• Everything paid is refunded within fourteen days at most, by the same payment method and at no cost.
• Because when buying you ask for the service to start straight away, if you withdraw from a plan the part proportional to the time used until you tell us is deducted.
• The same applies to work already done on a writing order. And once the text has been delivered, the right of withdrawal is lost, because the service has been provided in full at the organisation's request (art. 103.a TRLGDCU).

Model withdrawal form (only fill it in and send it to hola@ganasubvenciones.com if you want to withdraw): “For the attention of María Cantó Martínez, Calle de Pastora Martos 23, 3.º C, 08174 Sant Cugat del Vallès (Barcelona), hola@ganasubvenciones.com: I hereby give notice that I withdraw from my contract for [plan or order], entered into on [date]. Name of the organisation and of the signatory, address, signature (only if sent on paper) and date.”

The service is provided with due care, but what counts is the official call, and the AI analyses are guidance, not a legal opinion, as the legal notice explains. If the service is not provided as contracted, it is put right or the corresponding part is refunded.

Any complaint can be sent to hola@ganasubvenciones.com or by post to the owner's address, and it is answered within one month at most. Official complaint forms are available to anyone who asks for them. If the answer is not satisfactory, a consumer organisation can go to the public consumer services of its region or town council.

If these terms change, anyone with an active plan is told by email at least thirty days before the change affects them, and can cancel before then at no cost. An order already placed is always governed by the terms in force on the day it was placed.

Spanish law applies. If the organisation is a consumer, the courts of its place of residence have jurisdiction; in all other cases, the courts and tribunals for the owner's address (Sant Cugat del Vallès, Barcelona).