Terms of sale

Owner

María Cantó Martínez, self-employed professional

NIF (tax ID)

47947433T

Address

Calle de Pastora Martos 23, 3.º C, 08174 Sant Cugat del Vallès (Barcelona)

Email

admin@ganasubvenciones.com

They cover what you pay for on GanaSubvenciones: the subscription plans (Analiza, Gana and Ilimitado, with their extra seats). Additional support services are not bought or paid for on the website: you request them with a form and, if agreed, they are governed by the proposal sent to the organisation. The free plan and use of the site are governed by the legal notice, and personal data by the privacy policy.

They are accepted when you confirm payment, and the version published that day applies. The contracting party is the organisation, acting through a person with authority to bind it.

Associations and foundations acting on a non-profit basis outside a business activity are consumers under article 3 of the consolidated Spanish consumer protection act (TRLGDCU). Nothing in these terms limits the rights that act gives them.

• You choose the plan under “Plans” in the dashboard.
• Before paying you see a summary of what you are buying and the price. Until you confirm, you can go back and correct anything.
• Card details are entered in the form of Stripe, the payment institution. They never pass through our servers.
• When you confirm, the purchase is complete and confirmed on screen. Invoices are kept under “My organisation → Billing”.

The contract can be concluded in Spanish, Catalan, Galician, Basque or English, depending on the language you use the site in. Every purchase is recorded with its date, and you can ask by email for a copy of the terms that were in force on that day.

The price of each plan, what it includes and the price of extra seats are on the pricing page. Each plan can be paid monthly or yearly; yearly payment is charged in advance and works out cheaper.

Prices on the site do not include VAT. The VAT that applies depending on where the organisation is (21% on the mainland and the Balearic Islands; none is charged in the Canary Islands, Ceuta and Melilla) is added on top, and the total to be paid, with the tax shown separately, is displayed before you confirm. Payment is by card through Stripe, and every charge has its invoice with the owner's details and tax ID.

• The plan renews automatically at the end of each month or year, on the same card, until you cancel. There is no minimum term.
• You cancel from the dashboard, at any time. The plan stays active until the end of the period already paid for and then the account moves to the free plan, without losing any data. Until then you can undo it.
• When you change plan or number of seats, the change is immediate and the difference is adjusted in proportion to what is left of the period.
• If a charge fails, you are told and it is retried. If it still cannot be collected, the account moves to the free plan, without losing any data.
• If the price of a plan goes up, you are told by email at least thirty days before the renewal it affects, and you can cancel before then at no cost.

From “Additional Support Services” in the dashboard, from a call's page or from the pricing page, the organisation can request one-off support writing and submitting a grant, ongoing monthly support, accounting advice or help with its strategic plan.

• Requesting it is free and commits you to nothing: it is a request for information. No price is shown and nothing is charged on the website.
• Our team reviews the request, contacts the organisation by email and, if it is a good fit, sends a proposal with the scope, timing and price.
• The service is only contracted if the organisation accepts that proposal, and it is governed by what the proposal says. These terms apply to anything the proposal does not cover.

When the service includes writing or submitting an application, the organisation is responsible for the information it provides being true and complete, and for reviewing the text before it is submitted, because it is submitted in its name. Good support improves a project's chances, but does not guarantee the grant will be awarded: that is decided by the body running the call.

If the organisation is a consumer, it may withdraw from the contract within fourteen calendar days of entering into it, without giving any reason. It is enough to tell us in writing at our email address before that period ends, using the form below or any other clear statement.

• Everything paid is refunded within fourteen days at most, by the same payment method and at no cost.
• Because when buying you ask for the service to start straight away, if you withdraw from a plan the part proportional to the time used until you tell us is deducted.

Model withdrawal form (only fill it in and send it to admin@ganasubvenciones.com if you want to withdraw): “For the attention of María Cantó Martínez, Calle de Pastora Martos 23, 3.º C, 08174 Sant Cugat del Vallès (Barcelona), admin@ganasubvenciones.com: I hereby give notice that I withdraw from my contract for [plan], entered into on [date]. Name of the organisation and of the signatory, address, signature (only if sent on paper) and date.”

The service is provided with due care, but what counts is the official call, and the AI analyses are guidance, not a legal opinion, as the legal notice explains. If the service is not provided as contracted, it is put right or the corresponding part is refunded.

Any complaint can be sent to admin@ganasubvenciones.com or by post to the owner's address, and it is answered within one month at most. Official complaint forms are available to anyone who asks for them. If the answer is not satisfactory, a consumer organisation can go to the public consumer services of its region or town council.

If these terms change, anyone with an active plan is told by email at least thirty days before the change affects them, and can cancel before then at no cost. A service already agreed is always governed by the terms in force on the day it was agreed.

Spanish law applies. If the organisation is a consumer, the courts of its place of residence have jurisdiction; in all other cases, the courts and tribunals for the owner's address (Sant Cugat del Vallès, Barcelona).