One a day, at 8am, for each person, and only if there's something that needs doing. It goes out after the overnight sweeps, so it carries what changed last night, and the deadline reminders are worked out just before. Everything else – notices, documents, tasks – stays on the website.
Never one email per item, never an empty email saying there's nothing and never two emails from us on the same day: if the alerts email has gone out, the tips ones wait. All of that is the quickest way to teach someone to file it without opening it, and then the day the alert that matters arrives they won't open that one either.
What it brings
- Deadline reminders for what you've saved, are preparing or have under way: closing date (with your notice period and the day before), representations, reporting and the end of your plan.
- Deadline changes: the date moves or the window opens on something you follow or manage.
- The decision, only if you have that call submitted in Grant management.
- On Mondays, a block with the week's new calls that fit you well (five at most) and new rounds from the programmes and funders you follow.
Each line carries its label, the name of the call and a link that opens the record; urgent things go first. It shows up to fifteen and, if there are more, says how many more are waiting in the dashboard. It goes out in the colours you chose in My organisation, and at the foot there's the link to stop getting it in one click.
The email is put together per person: each one gets only what they have switched on in their preferences, and tasks assigned to someone else don't reach them. Deadline changes and urgent things aren't filtered.
Why sometimes nothing arrives
- Nothing has happened that needs doing. That's the most common one, and it's good news. What only shows on the website is still in the bell.
- You'd already read it on the website, or you have the daily email or its family switched off.
- You've already been alerted. Each milestone goes out once: the “closes in 7 days” one doesn't come back the next day. The next one for that call is the one the day before, unless the deadline is extended.
- You aren't following anything yet. With no saved calls and no grants under way, all you'll get is, on Mondays, what's new and fits you.
What has been sent is recorded per person: if the email fails for someone, it's retried the next day without repeating it to everyone else. And someone new to the team doesn't suddenly get everything from before they joined.
If the email doesn't arrive and you think it should, start with An email isn't arriving.